Communication & Reminder automation

Lobbie’s confirmation and reminder system, makes your patient communication and scheduling easier and more effective, while keeping your patients informed and organized.

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Decrease no-shows and increase right-time appointments with email and text reminders.

  • Text and email patients about their virtual or in-person visit, before and after appointments, to improve patient communication
  • Reduce front desk phone time and missed calls, with “smart” text and email appointment reminders, registration prompts, and other visit related announcements
  • Create customized reminders based on your patient demographics and behavior. 
  • Patients can confirm appointments via text/email to reduce phone calls. Our customers see a 90%+ read-rate within two (2) minutes of delivery of text messages
Stay connected with patients and keep them informed and on-time with email and text outreach prompts and alerts.

Reschedule appointments via SMS

Lobbie’s automated rescheduling tools are easy to use for both patients and the front desk.

  • Take the busywork out of rescheduling
  • Reschedule any patient who cancels
  • Decrease missed appointments
  • Keep your schedules full
  • Increase patient satisfaction

Fill cancelled time slots

Fully automated workflows for sending earlier appointment offers to matching patients.

  • Recapture lost revenue
  • Increase patient satisfaction
  • Balance practitioner workloads by sending patients to less-busy practitioners
  • Bring in most valuable appointments earlier

Online form completion

Allow patients to fill out forms easily and securely - Happier patients, less hassle.

  • Reduce wasted time when patients show up without their forms
  • Patients can fill out forms anywhere
  • Automated form fill reminders
  • Get rid of clipboards
  • Works on all devices - Phone, Tablet, Desktop
  • HIPAA & HL7 Compliant
  • Integrate with your EMR
  • We convert your forms to a digital format for you - for no extra charge
  • Easy for patients to use

Manage patient satisfaction

Communicate with patients when problems arise to improve patient happiness.

  • Keep your social media review scores high
  • Respond to issues proactively with Lobbie’s easy-to-use communication tools

Simple remote
check-ins

Let your patients check in remotely to reduce front-desk workload and improve patient safety

  • Know which patients are at risk of not showing up
  • Reduce missed appointments
  • Plan out your workday based on better data flow
  • Location-Aware Check-In: Patients can check in when near the facility. Be assured that patients are near the facility when they're checking in.

Online form completion

Allow patients to fill out forms easily and securely - Happier patients, less hassle.

  • Reduce wasted time when patients show up without their forms
  • Patients can fill out forms anywhere
  • Automated form fill reminders
  • Get rid of clipboards
  • Works on all devices - Phone, Tablet, Desktop
  • HIPAA & HL7 Compliant
  • Integrate with your EMR
  • We convert your forms to a digital format for you - for no extra charge
  • Easy for patients to use

Manage patient satisfaction

Communicate with patients when problems arise to improve patient happiness.

  • Keep your social media review scores high
  • Unaddressed issues in patient experience can result in lower patient satisfaction scores. We help you systematically address issues as soon as they arise, resulting in happier patients.
  • Respond to issues proactively with Lobbie’s easy-to-use communication tools

Simple remote
check-ins

Let your patients check in remotely to reduce front-desk workload and improve patient safety

  • Know which patients are at risk of not showing up
  • Location-Aware Check-In: Patients can check in when near the facility. Be assured that patients are near the facility when they're checking in.
  • Plan out your workday based on better data flow
  • Reduce missed appointments

Full telehealth support

Lobbie supports all common teleconferencing platforms, like Zoom, Doxy.me & many more.

  • Easy to use
  • HIPAA compliant
  • Works with the telehealth setup that you’re already using

Online form completion

Allow patients to fill out forms easily and securely - Happier patients, less hassle.

  • Reduce wasted time when patients show up without their forms
  • Patients can fill out forms anywhere
  • Automated form fill reminders
  • Get rid of clipboards
  • Works on all devices - Phone, Tablet, Desktop
  • HIPAA & HL7 Compliant
  • Integrate with your EMR
  • We convert your forms to a digital format for you - for no extra charge
  • Easy for patients to use

Appointment reminders

HIPAA Compliant appointment reminders to reduce cancellations and no-shows

  • SMS or Email
  • Reduce cancellations and no-shows, increase on-time appointments
  • Set it and forget it
  • HIPAA compliant

Full telehealth support

Lobbie supports all common teleconferencing platforms, like Zoom, Doxy.me, GoToMeeting, Microsoft Teams, Skype & many more.

  • Easy to use
  • HIPAA Compliant
  • Works with the telehealth setup that you’re already using

Appointment reminders

HIPAA Compliant appointment reminders to reduce cancellations and no-shows

  • SMS or Email
  • HIPAA Compliant
  • Set it and forget it
  • Reduce cancellations and no-shows, increase on-time appointments
Lobbie also includes:

No-Contact Intake

Lobbie’s No-Contact Intake allows patients to check in from wherever they feel most comfortable and safe—at home, in your parking lot or any designated waiting area.

No-Contact Intake also lets staff manage your office registration process remotely without needing to physically handle patients’ paperwork, ID cards, or insurance cards, helping to limit exposure and create safer in-person interactions for everyone.  

Streamline your operations by reducing redundant paper-based data entry and excessive administrative tasks!

Online forms & registration

We convert all of your paper forms and documents to electronic versions, allowing patients to enter and verify their demographics and insurance data, and answer questions about their clinical history and health risks.

Lobbie helps you capture up-to-date and complete records and forms maintained by the patient!

Appointments & OAM

Make it easy for patients to self-schedule appointments online, integrated with your EMR or patient management system.

Availability management lets patients find their available provider’s open slots in real time, 24/7.

Fill same day cancellations via our Open Appointment Management (OAM) tools to proactively keep your provider’s calendars optimized and full.

Analytics & Reporting

Lobbie provides robust analytics and reports that provide financial, operational and clinical insights.

Get a clear picture of your entire intake process. Track patient check-in volumes by location and staff member; Mobile pre-registration and in-office usage rates; average time to complete check-in, while gaining insight into how your staff is performing and more.

Lobbie is constantly adding new reports and metrics for monitoring and tracking and if requested, we can create custom analytics reports that pull the right data to answer your specific organizations  questions.

Integration & Security

At Lobbie, privacy and security are our top priorities–not boxes to be checked. We have built a culture focused on safeguarding patient data at every level of our organization.

Lobbie’s HIPAA compliant Integration Manager
bi-directionally integrates seamlessly with the leading practice management systems and major EMR’s via HL7/FHIR and other standard protocols. Eliminate data transcription errors and excessive administrative tasks. Simplify staff workflow by eliminating redundant data entry into different host systems.

Keep your data flowing privately and securely with Lobbie!

Lobbie customers have seen:

+8%

Increase in new patients initially signed up

+18%

Increase in repeat patients

$66K

Increase in annual  revenue per practitioner

Your patients wait in unsafe conditions while your staff and business struggle...

Typical intake workflows often cause patients to backup in your waiting room leading to dissatisfied customers and staff and ultimately decreased financial results and safety.

The virtual waiting room starts remotely, efficiently and safely with Lobbie!

Patients  can register from wherever they feel most comfortable and safe—at home, in their car or from another personal space.

Lobbie’s pre-arrival patient intake and registration system eliminates wait times, improving patient experience and increasing financial results.

Our end to end patient on-boarding solutions improves and optimizes your waiting room, starting before the patient’s arrival and continues after they leave.

Reduce no-shows and cancellations using our dynamic, self scheduling, confirmation and reminder systems and our Open Appointment Management (OAM) features and functionality. 

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Lobbie is easy for your patients and staff to use and will quickly move your organization to the virtual waiting room of the future.