What is a good NPS score for healthcare organizations?

Date:

June 30, 2023

Net Promoter Score (NPS) is a widely accepted metric for measuring customer loyalty and satisfaction across various industries. In the context of healthcare, it serves as a tool to gauge patient experiences and satisfaction levels. The NPS scale ranges from -100 (everyone is a detractor) to 100 (everyone is a promoter), with higher scores indicating higher patient satisfaction and loyalty.

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