Get more reviews on your Google Business profile with SocialNPS for healthcare

We help healthcare practices get more visibility online by prompting patients to write local reviews on Google and other social media.

Automatically send an NPS® survey after every patient visit via email or text

Drive more patient reviews, build trust and credibility about your practice

Benchmark patient satisfaction using one metric all of your staff can rally around

Get valuable feedback on what’s working and what isn’t in your organization

Schedule a demo

About Lobbie

Built for your practice

Our end-to-end patient on-boarding solutions improve, automate and optimize your intake process, starting before the patient’s arrival and continues after they leave.
Increase your registration efficiency, reduce no-shows, late arrival and patient churn using our dynamic, self scheduling, confirmation and reminder systems and our automated Open Appointment Management (OAM) features and functionality.
Lobbie digital forms and registration allows patients to fill out forms quickly on their preferred device, helping eliminate wait times, improve patient experience and increase financial results. We’ll build your forms for you. Fully HIPAA-compliant.
Eliminate redundant tasks for your patients AND staff, while improving communication and workflow, pre-, during and post appointment.
Integrate to your EHR, Zoom or any other system. Lobbie has HL7 / FHIR integration readiness and optional SFTP and other connections.
Lobbie gives you insight into how you are doing and the tools to keep your schedules full and on-time!

"

Lobbie has been great... it is incredibly user friendly, simple, and efficient! We have seen such an improvement in paperwork getting filled out and makes it much more accessible for everybody."

Charles Newsome, General Manager,

Takoma Wellness Center

"

Lobbie has not only made our intake operation faster and more efficient, it looks 100% better than any process we have had in our 8 years of existence! I highly recommend this platform.”

Tommy Costello, Office Administrator,
Empire Therapy

Starting intake by sending forms to patients or their representatives is easy as 1-2-3

How Lobbie works

Simple but powerful patient management solutions for your workflow. You can use Lobbie for just sending forms or have Lobbie handle your entire patient care cycle.

1. Send your patients your digital forms or Intake Packets manually or automatically when an appointment type is scheduled

Our pre-arrival digital forms and patient intake system lets your patients AND staff spend less time on scheduling and registration.
Our end-to-end patient on-boarding solutions improves and optimizes your waiting room, starting before the patient’s arrival and continues after they leave.
We will create electronic versions of all of your forms and docs. If you don't have forms, you can use our pre-made templates.
Forms can be put on your website or easily sent to patients via email or text. You can even use QR codes to get the right form to the right person, both in-office and remotely. The correct form or packet can also be sent automatically when using the Lobbie appointment scheduling functionality.
Patients confidentially and efficiently answer questions about their clinical history and health risks, at their own pace and from anywhere they choose (home, work, their car, etc), instead of rushing through forms in your office or slowing down the patient queue.
Increase efficiency and eliminate redundant tasks, manage appointments online, in real time, patients can even self-schedule from any device if allowed.

2. The patient gets notifications and reminders via text and/or email about required forms or scheduled appointments

Increase intake efficiency, reduce no-shows, late arrival, missing forms and patient churn using our dynamic confirmation and reminder systems.
Lobbie is optimized for mobile, desktop and tablets. Patients don't have to download anything or create an account. They love Lobbie’s simplicity!
Forms not completed in one sitting can be saved and finished when convenient or prompted.
E-Sign and Consent Management - All consent forms, disclosure, privacy notices, etc are dynamic and signed by patients electronically as often as you require (once, every six months or annually), by the patient or representative you require.
Patients are sent confirmation of appointment scheduling and are sent reminders as the date draws near.
Patients that have opted in to waiting list alerts can be messaged that an earlier appointment by type is available if another patient cancels. They can even schedule themselves with Lobbie’s self-scheduling turned on.
Lobbie’s confirmation and reminder system makes your patient communication and scheduling easier and more effective, while keeping your patients informed and organized pre-, during and -post their appointment.

3. Get a full up-to-date overview of all form statuses and scheduled appointment workflow

Pre-arrival – Expect up to 91% of patients to complete their forms before they arrive, using their smartphones or desktop computers
Automated Reminders - A dashboard shows you the status of every patient, their forms completion percentage, any appointment status and can even direct them to the proper treatment room as required
Easily export completed forms directly into PDF, Print or your PM or EHR system. Same with appointment data.
Do you know how your practice or facility did today? Last week or month? How many no-shows, cancellations or how many appointments started late because of patients or your clinicians? Lobbie gives you insight into how you are doing and the tools and reports to keep your schedules full and on-time!

Lobbie features

Forms

Fully HIPAA-Compliant
Patient Representative feature for pediatric use cases
Responsive - works on mobile, tablet and desktop devices
Pre-fill prior to sending to the patient
Post-fill editing
Print or export to PDF
Custom-built forms
Extensive forms library
Archive forms when a patient has been processed
Freely change due dates for patients

Patient Appointment Scheduling

Integrate to your EHR
Google / Microsoft Calendar integrations
Patient Self-Scheduling
Practitioner Availability Scheduling
Telehealth Scheduling

Integrations

Integrate to your EHR
SFTP file transfer between your EHR
HL7 / FHIR
Fully managed integration process - We'll do the work for you
Two-Directional practitioner availability monitoring

Notifications

Email & SMS
Form reminders
Upcoming appointment reminders
Notifications when a patient has completed their forms

Home Health

Electronic Visit Verification ( EVV )
Practitioner scheduling
Works offline

Get more reviews on your Google Business profile with SocialNPS for healthcare

Automatically send an NPS® survey after every patient visit via email or text

Drive more patient reviews, build trust and credibility about your practice

Benchmark patient satisfaction using one metric all of your staff can rally around

Get valuable feedback on what’s working and what isn’t in your organization

What is NPS for healthcare?

The Net Promoter Score (NPS) is a customer loyalty metric that measures the likelihood of a customer to recommend a company’s products or services to others. It is based on a single, powerful survey question:

How likely are you to recommend [Your Company] to a friend or colleague?

Developed by Bain & Company, the NPS methodology has been rigorously tested for more than two decades in a multitude of industries (including healthcare), and has shown to be superior to much longer and more complex survey tools in predicting overall company growth and customer lifetime value.

How SocialNPS works

Patient experience monitoring

+

Positive Google reviews

Know how your practice is doingGet up-to-date feedback from your patients after every visit using a consistent metric that all of your employees can reference.

Track trends & benchmarks‍Compare how you’re doing against past performance. Find out what leads to happy patients.

Identify opportunities to improve‍Find out what your core drivers of patient satisfaction and dissatisfaction are. Be able to fix the root causes as they emerge.

Stand out in GoogleMore reviews = more visibility in Google.

Give a voice to your patientsLet your patients tell others about their experience with your organization.

Grow your practice with NPS‍Identify patients who are most likely to recommend your organization. Research suggests that Promoters may account for up to 80% to 90% of all referrals.

Send out an NPS survey to your patients over email or text

Send out surveys manually to any patient you’d like, or have surveys be sent out automatically to patients based on their forms due date or on a set time after an appointment, or using other triggers.

Ask for feedback and reviews

Based on the survey response, direct patients to either give feedback or, optionally, leave a Google review for your practice.

View incoming responses in real time

Get a full overview of all incoming responses. Know which patients to follow up with.

NPS surveys benefit healthcare practices

Online reviews help your practice stand out

For more on NPS, see our articles on Lobbie Institute:

About Lobbie

Built for your practice

Our end-to-end patient on-boarding solutions improve, automate and optimize your intake process, starting before the patient’s arrival and continues after they leave.

Increase your registration efficiency, reduce no-shows, late arrival and patient churn using our dynamic, self scheduling, confirmation and reminder systems and our automated Open Appointment Management (OAM) features and functionality.

Lobbie digital forms and registration allows patients to fill out forms quickly on their preferred device, helping eliminate wait times, improve patient experience and increase financial results. We’ll build your forms for you. Fully HIPAA-compliant.

Eliminate redundant tasks for your patients AND staff, while improving communication and workflow, pre-, during and post appointment.

Integrate to your EHR, Zoom or any other system. Lobbie has HL7 / FHIR integration readiness and optional SFTP and other connections.

Lobbie gives you insight into how you are doing and the tools to keep your schedules full and on-time!

"

Lobbie has been great... it is incredibly user friendly, simple, and efficient! We have seen such an improvement in paperwork getting filled out and makes it much more accessible for everybody."

Charles Newsome, General Manager,

Takoma Wellness Center

"

Lobbie has not only made our intake operation faster and more efficient, it looks 100% better than any process we have had in our 8 years of existence! I highly recommend this platform.”

Tommy Costello, Office Administrator, Empire Therapy

How Lobbie works

1. Send your patients your digital forms or Intake Packets manually or automatically when an appointment type is scheduled

Our pre-arrival digital forms and patient intake system lets your patients AND staff spend less time on scheduling and registration.

Our end-to-end patient on-boarding solutions improves and optimizes your waiting room, starting before the patient’s arrival and continues after they leave.

We will create electronic versions of all of your forms and docs. If you don't have forms, you can use our pre-made templates.

Forms can be put on your website or easily sent to patients via email or text. You can even use QR codes to get the right form to the right person, both in-office and remotely. The correct form or packet can also be sent automatically when using the Lobbie appointment scheduling functionality.

Patients confidentially and efficiently answer questions about their clinical history and health risks, at their own pace and from anywhere they choose (home, work, their car, etc), instead of rushing through forms in your office or slowing down the patient queue.

Increase efficiency and eliminate redundant tasks, manage appointments online, in real time, patients can even self-schedule from any device if allowed.

2. The patient gets notifications and reminders via text and/or email about required forms or scheduled appointments

Increase intake efficiency, reduce no-shows, late arrival, missing forms and patient churn using our dynamic confirmation and reminder systems.

Lobbie is optimized for mobile, desktop and tablets. Patients don't have to download anything or create an account. They love Lobbie’s simplicity!

Forms not completed in one sitting can be saved and finished when convenient or prompted.

E-Sign and Consent Management - All consent forms, disclosure, privacy notices, etc are dynamic and signed by patients electronically as often as you require (once, every six months or annually), by the patient or representative you require.

Patients are sent confirmation of appointment scheduling and are sent reminders as the date draws near.

Patients that have opted in to waiting list alerts can be messaged that an earlier appointment by type is available if another patient cancels. They can even schedule themselves with Lobbie’s self-scheduling turned on.

Lobbie’s confirmation and reminder system makes your patient communication and scheduling easier and more effective, while keeping your patients informed and organized pre-, during and -post their appointment.

3. Get a full up-to-date overview of all form statuses and scheduled appointment workflow

Pre-arrival – Expect up to 91% of patients to complete their forms before they arrive, using their smartphones or desktop computers

Automated Reminders - A dashboard shows you the status of every patient, their forms completion percentage, any appointment status and can even direct them to the proper treatment room as required

Easily export completed forms directly into PDF, Print or your PM or EHR system. Same with appointment data.

Do you know how your practice or facility did today? Last week or month? How many no-shows, cancellations or how many appointments started late because of patients or your clinicians? Lobbie gives you insight into how you are doing and the tools and reports to keep your schedules full and on-time!

Lobbie features

Forms

Patient Appointment Scheduling

Integrations

Notifications

Home Health

Schedule a demo

Know how your practice is doing

Get up-to-date feedback from your patients after every visit using a consistent metric that all of your employees can reference.

Track trends & benchmarks
‍
Compare how you’re doing against past performance. Find out what leads to happy patients.

Identify opportunities to improve
‍
Find out what your core drivers of patient satisfaction and dissatisfaction are. Be able to fix the root causes as they emerge.

Stand out in Google

More reviews = more visibility in Google.

Give a voice to your patients

Let your patients tell others about their experience with your organization.

Grow your practice with NPS
‍
Identify patients who are most likely to recommend your organization. Research suggests that Promoters may account for up to 80% to 90% of all referrals.

Tommy Costello, Office Administrator,
Empire Therapy