Get more reviews on your Google Business profile with SocialNPS for healthcare

We help healthcare practices get more visibility online by prompting patients to write local reviews on Google and other social media.

  • Automatically send an NPS® survey after every patient visit via email or text
  • Drive more patient reviews, build trust and credibility about your practice
  • Benchmark patient satisfaction using one metric all of your staff can rally around
  • Get valuable feedback on what’s working and what isn’t in your organization
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What is NPS for healthcare?

The Net Promoter Score (NPS) is a customer loyalty metric that measures the likelihood of a customer to recommend a company’s products or services to others. It is based on a single, powerful survey question:
How likely are you to recommend [Your Company] to a friend or colleague?
Developed by Bain & Company, the NPS methodology has been rigorously tested for more than two decades in a multitude of industries (including healthcare), and has shown to be superior to much longer and more complex survey tools in predicting overall company growth and customer lifetime value.
Based on their response, customers are classified as Promoters, Passives or Detractors. NPS is then calculated as the percentage of Promoters minus the percentage of Detractors. A positive NPS indicates that a company has more Promoters than Detractors, while a negative NPS indicates the opposite. NPS is widely used as a key performance indicator (KPI) in customer service and customer experience management.

How SocialNPS works

Lobbie’s easy to implement and use SocialNPS Module automatically sends an NPS survey to your patients after an appointment has occurred. It runs in the background and also captures follow up feedback and requests patients to leave a Google review. Over time, SocialNPS creates an aggregate metric score of how well you and your staff are meeting patient expectations and can directly improve revenue, profitability and build your organization’s reputation and brand.

Patient experience monitoring


Positive Google reviews

Benefits for Operations
  • Know how your practice is doing

    Get up-to-date feedback from your patients after every visit using a consistent metric that all of your employees can reference.
  • Track trends & benchmarks

    Compare how you’re doing against past performance. Find out what leads to happy patients.
  • Identify opportunities to improve

    Find out what your core drivers of patient satisfaction and dissatisfaction are. Be able to fix the root causes as they emerge.
Benefits for Marketing
  • Stand out in Google

    More reviews = more visibility in Google.
  • Give a voice to your patients

    Let your patients tell others about their experience with your organization.
  • Grow your practice with NPS

    Identify patients who are most  likely to recommend your organization. Research suggests that Promoters may account for up to 80% to 90% of all referrals.

Send out an NPS survey to your patients over email or text

Send out surveys manually to any patient you’d like, or have surveys be sent out automatically to patients based on their forms due date or on a set time after an appointment, or using other triggers.

Ask for feedback and reviews

Based on the survey response, direct patients to either give feedback or, optionally, leave a Google review for your practice.

View incoming responses in real time

Get a full overview of all incoming responses. Know which patients to follow up with.

NPS surveys benefit healthcare practices

NPS provides a consistent benchmarking tool that is continually being updated and aggregated as new responses are received so you can track patient perceptions, benchmark against internal and industry averages, and monitor progress over time.

This allows organizations to make operational and service improvements, or add products and treatments that can increase patient loyalty and referrals that ultimately grow revenues.

NPS is a metric every employee can understand and use to discuss the patient experience. NPS has even been shown to help provide better health outcomes for your patients.

Online reviews help your practice stand out

Patient reviews are a crucial part of a healthcare practice's online presence and can have a significant impact on its success.

Reviews can help improve the practice’s online presence and reach a wider audience. When a healthcare practice has a strong online presence, it can attract more potential patients and improve its reputation.

Online reviews are an important part of this online presence, as they provide valuable information about the practice to potential patients.

Reviews can help to build trust and credibility for the practice, as they provide an opportunity for patients to share their experiences with others.

Reviews can help a practice to stand out among its competitors and can improve its ranking on search results.
For more on NPS, see our articles on Lobbie Institute:
Healthcare Net Promoter Score (NPS) Survey Best PracticesGrowing Your Healthcare Business Using Net Promoter Scores (NPS)
Net Promoter®, NPS® is a registered trademark of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

About Lobbie

Built for your practice

  • Our end-to-end patient on-boarding solutions improve, automate and optimize your intake process, starting before the patient’s arrival and continues after they leave.
  • Increase your registration efficiency, reduce no-shows, late arrival and patient churn using our dynamic, self scheduling, confirmation and reminder systems and our automated Open Appointment Management (OAM) features and functionality.
  • Lobbie digital forms and registration allows patients to fill out forms quickly on their preferred device, helping eliminate wait times, improve patient experience and increase financial results. We’ll build your forms for you. Fully HIPAA-compliant.
  • Eliminate redundant tasks for your patients AND staff, while improving communication and workflow, pre-, during and post appointment.
  • Integrate to your EHR, Zoom or any other system. Lobbie has HL7 / FHIR integration readiness and optional SFTP and other connections.
  • Lobbie gives you insight into how you are doing and the tools to keep your schedules full and on-time!


Lobbie has been great... it is incredibly user friendly, simple, and efficient! We have seen such an improvement in paperwork getting filled out and makes it much more accessible for everybody."

Charles Newsome, General Manager,

Takoma Wellness Center


Lobbie has not only made our intake operation faster and more efficient, it looks 100% better than any process we have had in our 8 years of existence! I highly recommend this platform.”

Tommy Costello, Office Administrator,
Empire Therapy

Starting intake by sending forms to patients or their representatives is easy as 1-2-3

How Lobbie works

Simple but powerful patient management solutions for your workflow. You can use Lobbie for just sending forms or have Lobbie handle your entire patient care cycle.

1. Send your patients your digital forms or Intake Packets manually or automatically when an appointment type is scheduled

  • Our pre-arrival digital forms and patient intake system lets your patients AND staff spend less time on scheduling and registration.
  • Our end-to-end patient on-boarding solutions improves and optimizes your waiting room, starting before the patient’s arrival and continues after they leave.
  • We will create electronic versions of all of your forms and docs. If you don't have forms, you can use our pre-made templates.
  • Forms can be put on your website or easily sent to patients via email or text. You can even use QR codes to get the right form to the right person, both in-office and remotely. The correct form or packet can also be sent automatically when using the Lobbie appointment scheduling functionality.
  • Patients confidentially and efficiently answer questions about their clinical history and health risks, at their own pace and from anywhere they choose (home, work, their car, etc), instead of rushing through forms in your office or slowing down the patient queue.
  • Increase efficiency and eliminate redundant tasks, manage appointments online, in real time, patients can even self-schedule from any device if allowed.

2. The patient gets notifications and reminders via text and/or email about required forms or scheduled appointments

  • Increase intake efficiency, reduce no-shows, late arrival, missing forms and patient churn using our dynamic confirmation and reminder systems.
  • Lobbie is optimized for mobile, desktop and tablets. Patients don't have to download anything or create an account. They love Lobbie’s simplicity!
  • Forms not completed in one sitting can be saved and finished when convenient or prompted.
  • E-Sign and Consent Management - All consent forms, disclosure, privacy notices, etc are dynamic and signed by patients electronically as often as you require (once, every six months or annually), by the patient or representative you require.
  • Patients are sent confirmation of appointment scheduling and are sent reminders as the date draws near.
  • Patients that have opted in to waiting list alerts can be messaged that an earlier appointment by type is available if another patient cancels. They can even schedule themselves with Lobbie’s self-scheduling turned on.
  • Lobbie’s confirmation and reminder system makes your patient communication and scheduling easier and more effective, while keeping your patients informed and organized pre-, during and -post their appointment.

3. Get a full up-to-date overview of all form statuses and scheduled appointment workflow

  • Pre-arrival – Expect up to 91% of patients to complete their forms before they arrive, using their smartphones or desktop computers
  • Automated Reminders - A dashboard shows you the status of every patient, their forms completion percentage, any appointment status and can even direct them to the proper treatment room as required
  • Easily export completed forms directly into PDF, Print or your PM or EHR system. Same with appointment data.
  • Do you know how your practice or facility did today? Last week or month? How many no-shows, cancellations or how many appointments started late because of patients or your clinicians? Lobbie gives you insight into how you are doing and the tools and reports to keep your schedules full and on-time!

Lobbie features


  • Fully HIPAA-Compliant
  • Patient Representative feature for pediatric use cases
  • Responsive - works on mobile, tablet and desktop devices
  • Pre-fill prior to sending to the patient
  • Post-fill editing
  • Print or export to PDF
  • Custom-built forms
  • Extensive forms library
  • Archive forms when a patient has been processed
  • Freely change due dates for patients

Patient Appointment Scheduling

  • Integrate to your EHR
  • Google / Microsoft Calendar integrations
  • Patient Self-Scheduling
  • Practitioner Availability Scheduling
  • Telehealth Scheduling


  • Integrate to your EHR
  • SFTP file transfer between your EHR
  • HL7 / FHIR
  • Fully managed integration process - We'll do the work for you
  • Two-Directional practitioner availability monitoring


  • Email & SMS
  • Form reminders
  • Upcoming appointment reminders
  • Notifications when a patient has completed their forms

Home Health

  • Electronic Visit Verification ( EVV )
  • Practitioner scheduling
  • Works offline
Get in touch

Schedule a demo