GameDay Men’s Health – Cherry Creek saw booking completions jump from 30% to 70% after switching to Lobbie’s Scheduler, a 133% increase. The seamless, modern experience boosted patient trust, filled provider calendars, and set a new revenue record. Patients described the process as faster and more professional. Following these results, GameDay is expanding Lobbie across all clinics.

In today’s healthcare landscape, the patient experience goes beyond the clinical encounter—it includes every interaction before and after the visit, from scheduling to the moment they pay for their care. While many have leveraged modern tools to streamline things like scheduling, unfortunately many clinics still rely on outdated payment workflows that frustrate patients, slow down revenue, and burden staff with unnecessary administrative work.

In today’s behavioral health environment, demand for care is rising at an unprecedented pace, even as staff shortages and administrative overload weigh heavily on clinical teams. Whether you’re supporting patients in an inpatient program, coordinating a high-volume outpatient clinic, or balancing the complexities of a hybrid care model, one thing is clear: streamlining intake and scheduling isn’t optional anymore - it’s essential.

The front desk is the heartbeat of any clinic—yet it’s often where the workload feels heaviest. From juggling paperwork to managing patient expectations, administrative staff are stretched thin. The good news? Many of these burdens can be lightened with modern, practical solutions that benefit both patients and staff.

In today’s fast-changing healthcare market, growth requires more than just good clinical outcomes—it demands operational excellence. Whether you’re running a behavioral health center, a physician-led practice, or a high-demand med spa, the challenge is the same: how do you scale without sacrificing patient experience, team efficiency, or profitability?

Running a clinic means every minute matters. No-shows and slow intake aren’t just frustrating, they cost revenue, create scheduling chaos, drain staff energy and negatively impact the patient experience. The good news? With a few simple adjustments, you can remove barriers for patients and make intake smoother for everyone.

Digital forms have revolutionized the way healthcare organizations manage patient intake, bringing about significant improvements in efficiency, accuracy, accessibility, integration, cost savings, patient experience, security, and environmental sustainability.

Net Promoter Score (NPS) is a widely accepted metric for measuring customer loyalty and satisfaction across various industries. In the context of healthcare, it serves as a tool to gauge patient experiences and satisfaction levels. The NPS scale ranges from -100 (everyone is a detractor) to 100 (everyone is a promoter), with higher scores indicating higher patient satisfaction and loyalty.

The Net Promoter Score (NPS) is a measure of customer loyalty and satisfaction, gauged by asking customers one simple question: "On a scale of 0-10, how likely are you to recommend our company/product/service to a friend or colleague?" Customers are then categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6).

Positive Google reviews play a vital role in the success and reputation of healthcare facilities and providers in today's digital age. Online reviews have become a significant factor in the decision-making process for individuals seeking healthcare services.

The Net Promoter Score (NPS) is a widely used market research metric that takes the form of a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague.

More and more, patients are taking control of their relationship with healthcare providers and the services they offer. The COVID-19 pandemic has accelerated this trend by putting the majority of the population online and has made providers and patients familiar with various internet-based tools that help provide access and information for most aspects of healthcare workflow and interaction.

The rise of the Omicron Covid Variant has accelerated already occurring changes in medical intake processes. More and more, patients are filling out forms online before a doctor’s visit or a Covid test, and avoiding manual processes and crowded waiting rooms.

It is confusing, in today’s world, why more physician practices, clinics and therapy providers have not made the leap from paper to online patient forms management. The world is online, has been for a long time now, yet outdated practices are still commonplace in healthcare facilities. Who doesn’t want to simplify workflow, save time, save money, and boost patient and staff satisfaction? These well known benefits are easily achievable and affordable. So let’s explore the barriers and benefits of moving to e-form automation and see if that doesn’t help clear things up.

It seems like a no-brainer. Convert your forms into PDFs, put them on your web site and your patients will show up with competed forms and everything runs a bit smoother. However, it’s not working out like you expected. Patients don’t bring in completed forms or only bring in partially completed forms and they still must finish in the office. Appointments continue to get pushed back. The efficiency you were promised never materialized. Why?

If you want to get rid of clipboards and move to an online forms solution, you have a few choices. We've heard it can be hard to compare and is the comparison really apples to apples or apples to oranges? We did some research of three different ways to do online forms with features to try to help your review process.

We know that, especially after coronavirus, how patients communicate with medical professionals and their practices has changed drastically, but we here at Lobbie want to take that and streamline the process even further. Technological advancements and ONC rules have lowered the barriers to care and permit the patient experience to be easy, as it always should have been. Here are a few of the ways Lobbie is improving the patient experience:

The following action items have been used or suggested to decrease no-shows in clinics. While in many cases listed, the authors have done the best they can to isolate the preventative measure discussed, it does not allow us to estimate what the net effect would be when combining tactics. Patient Experience Management Systems have tools that can combine all the tactics for you, which will greatly reduce no-shows and cancellations.

Two papers analyzed the attributes of thousands of appointments and the features of the patients associated with each when patient no-shows occur [1][2]. Attributes of appointments that are missed the most across both papers thematically have similar trends.