10 ways a healthcare organization can use net promoter scores to improve operations
The Net Promoter Score (NPS) is a measure of customer loyalty and satisfaction, gauged by asking customers one simple question: "On a scale of 0-10, how likely are you to recommend our company/product/service to a friend or colleague?" Customers are then categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6).
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